If a user is supporting students who will be using EdReady for math students and also using EdReady for English, you need to be careful with how their accounts are set up.
When category assignments are applied, users only see students that match ALL of their assigned categories. If a user is assigned both "Section: Math" values and "Section: English" values, they will only see students that are in BOTH one of their math sections AND one of their English sections.
This likely is not the appropriate set of students for this situation, as they will not see any students who are only studying one subject with them.
Rather than assigning both "Section: Math" and "Section: English" values, the best alternative approaches are:
- If the user has permission to see everyone in the school, assign just their High School and don't give this user any section assignments. They could still filter for their students/ sections in the reports but would be able to see their students with a single account
- Give the user one account that they can use to manage their English students and a secondary account they can use to see their math students. If this approach would work best, please submit a support ticket and we can help get their accounts set up correctly.